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API / Business AutomationOctober 2018

RCAAV Return Authorization Workflow API

Developed a secure Return Authorization (RA) API system for RCAAV, automating product returns, tracking, and inventory updates between the internal CRM and warehouse.

Technologies Used

Node.jsExpress.jsPostgreSQLREST APIJSON Web Tokens
RCAAV Return Authorization Workflow API

Project Metrics

Architecture

API-driven return authorization workflow

Deployment

Integrated with internal CRM endpoints

Integration

Bidirectional sync with warehouse management

Performance

Transactions processed under 500ms

Compatibility

Cross-platform REST interface

Challenges

  • Manual RA approvals caused delays
  • Duplicate entries in CRM vs warehouse system
  • Need for secure data handling and audit logging

Solutions

  • Developed token-authenticated RA API service
  • Linked CRM tickets to warehouse processing
  • Added exportable audit logs for compliance

Results

  • Reduced RA processing time by 70%
  • Improved cross-department visibility
  • Delivered reliable Node.js microservice

“This automation saved us hours every week — flawless integration.”
— RCAAV Operations Team

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